Our cancellation policy is for the sole purpose of holding our customers accountable to their bookings. It has been put in place to minimize the opportunity and fixed cost losses, which arise from last minute, unwarranted cancellations.
We send out a confirmation email 48 to 72 hours before your scheduled session. The information below is outlined in the confirmation email, with exception for special circumstances, which fall on long weekends.
48 Hour Policy
Any cancellations within 48 hours of the scheduled booking will be subject to 50% of the total cost of the lesson, including HST, and charged to the card held on file.
24 Hour Policy
Any cancellations within 24 hours of the scheduled booking will be subject to 75% of the total cost of the lesson, including HST, and charged to the credit card on file.
Holiday Long Weekend Policy
Any cancellation on a long weekend, starting the Friday of and ending the Monday, withing 72 hours of the scheduled booking will subject to 50% of the total cost of the lesson. Any cancellation within 48 hours will be subject to 100% of the total cost of the lesson. These totals include HST and will be charged to the card on file.
Below are the specified dates related to the holiday long weekends in 2018.
July 1st (Canada Day Weekend)
June 30 - July 2
August 1st (August Long/Civic Holiday Weekend)
August 4 - August 6
Labour Day Weekend
September 1 - September 3